FAQ'S
- Size & Fit Guide
- Orders
- Payments
- Delivery
- Returns & Exchanges
Please see the below chart to find your size to help ensure you order correctly.
|
Mens |
|
|
|
|
UK Shoe Size |
Foot Length |
EU Size |
USA Size |
|
6 |
246mm |
39 |
7 |
|
7 |
254mm |
40-41 |
8 |
|
8 |
262mm |
42 |
9 |
|
9 |
271mm |
43 |
10 |
|
10 |
279mm |
44 |
11 |
|
11 |
288mm |
45 |
12 |
|
12 |
296mm |
47 |
13 |
|
13 |
304mm |
48 |
14 |
|
14 |
313mm |
49 |
15 |
|
Ladies |
|
|
|
|
UK Shoe Size |
Foot Length |
EU Size |
USA Size |
|
3 |
220mm |
36 |
5 |
|
4 |
229mm |
37 |
6 |
|
5 |
237mm |
38 |
7 |
|
6 |
246mm |
39 |
8 |
|
7 |
254mm |
40-41 |
9 |
|
8 |
262mm |
42 |
10 |
|
Jackets (Regular Fit) |
|
|
|
|
|
|
|
|
To Fit (in) |
36 |
38 |
40 |
42 |
44 |
46 |
48 |
|
Back Length – Collar to base (cm) |
76.6 |
77.3 |
78 |
78.7 |
79.4 |
80.1 |
80.8 |
|
Waistcoats |
|
|
|
|
|
|
|
|
To Fit |
38 |
40 |
42 |
44 |
46 |
48 |
50 |
|
Back Length – Collar to base (cm) |
56 |
58 |
60 |
62 |
64 |
66 |
68 |
|
Jumpers (Tailored Fit) |
Merino |
|
|
|
|
Size |
Small |
Medium |
Large |
X-Large |
|
To Fit (in) |
38 |
40-42 |
44-46 |
48 |
|
Chest Actual (cm) |
100 |
108 |
116 |
124 |
|
Jumpers (Tailored Fit) |
Lambswool |
|
|
|
|
Size |
Small |
Medium |
Large |
X-Large |
|
To Fit (in) |
38 |
40-42 |
44-46 |
48 |
|
Chest Actual (cm) |
102 |
110 |
119 |
126 |
ORDERS
No, orders can also be placed by ringing our order line on 01706 871414 and press option 3
Can I cancel or amend my order?
Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.
How will I know if my order has been accepted?
You will receive e-mail confirmation of your order.
The Item I want is not available?
If you cannot select a style or your size, unfortunately this will mean the item is out of stock. We do replenish stocks on certain lines, so keep an eye on the website.
Discount codes can't be used in conjunction with any other offer or promotion or in addition to any student discount you may be entitled to (unless otherwise stated). Only one discount code is permitted per order.
Why won’t my discount code work?
Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.
Do you have any promotional offers?
We offer new and exciting promotions on a regular basis here at Goodwin Smith, check back soon for the latest offers, terms & conditions.
What happens if I forget my discount code?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.
I forgot to order my free gift?
Unfortunately these promotions only run for a set time, if you forget to add your free gift at checkout we are unable to add this manually, so please take care to remember to add any free gifts otherwise you will lose out.
I bought a pair of shoes at full price, the day after they went on sale, can I be refunded the difference?
No, sorry once the order has been processed the price is fixed and we are unable to manually alter this.
PAYMENTS
What payment methods can I use?
We accept payment by
Credit Card
Please note the below prices and dispatch times are for individual orders only (non trade).
|
Country |
1 - 2 Items |
Transit Time |
|
Austria |
£ 11.99 |
2 Working Days |
|
Belgium |
£ 9.99 |
2 Working Days |
|
Denmark |
£ 10.99 |
2-3 Working Days |
|
Finland |
£ 12.99 |
4 Working Days |
|
France |
£ 10.99 |
3 Working Days |
|
Germany |
£ 8.99 |
4 Working Days |
|
Ireland |
£ 11.99 |
3-4 Working Days |
|
Italy |
£ 11.99 |
3 Working Days |
|
Luxemburg |
£ 10.99 |
2-3 Working Days |
|
Netherlands |
£ 9.99 |
2 Working Days |
|
Norway |
£ 30.00 |
4-5 Working Days |
|
Poland |
£ 22.99 |
2-3 Working Days |
|
Spain |
£ 10.99 |
4-5 Working Days |
|
Sweden |
£ 11.99 |
3 Working Days |
|
Switzerland |
£ 30.00 |
2 Working Days |
|
Country |
3 + Items |
Transit Time |
|
Austria |
£ 18.99 |
3 Working Days |
|
Belgium |
£ 15.99 |
2 Working Days |
|
Denmark |
£ 18.99 |
3 Working Days |
|
Finland |
£ 25.99 |
4-5 Working Days |
|
France |
£ 18.99 |
2-3 Working Days |
|
Germany |
£ 15.99 |
2-3 Working Days |
|
Ireland |
£ 12.99 |
2 Working Days |
|
Italy |
£ 22.99 |
3-4 Working Days |
|
Luxemburg |
£ 16.99 |
2 Working Days |
|
Netherlands |
£ 9.99 |
2 Working Days |
|
Norway |
£ 30.00 |
4-6 Working Days |
|
Poland |
£ 22.99 |
4-5 Working Days |
|
Spain |
£ 22.99 |
3-4 Working Days |
|
Sweden |
£ 11.99 |
4-5 Working Days |
|
Switzerland |
£ 30.00 |
3 Working Days |
You will receive a confirmation e-mail with your tracking number once your order is processed.Please allow 12 hours (UK only) and 24 hours for your tracking to become live.
The tracking number will also appear against your order on the website, just login to your account to view the order details.
Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.
I have not received my parcel, what do I do?
Please refer to your tracking number to check the status of your parcel.
What happens if I am out when you attempt delivery?
The courier will attempt delivery x3 times to your address (a card will be left each time) before the parcel is returned to us. The courier may also try to leave the parcel with a neighbour as your parcel must be signed for (a notification card will be left if this happens) However please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you.
RETURNS & EXCHANGES
FOR A REFUND AND/OR EXCHANGE OF NEW SHOES THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX)
How long do I have to return my item?
How do I return my item?
PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST DEDUCTED FROM YOUR REFUND.
FOR ORDERS FROM UK TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://shoereturns.typeform.com/to/nYMydB
FOR ALL OTHER ORDERS O START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://goodwinsmith.returns.international/
Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.
Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.
Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.
My Item is faulty / damaged, what do I do?
If your item has a fault or is damaged, please can you email images to following e-mail address help@goodwinsmith.co.uk and explain the problem, please include your name, address and order number. We will then have our technical team review this and advise you how to proceed.
We do not offer free returns and cannot refund your postage if you return your item for the following reasons. PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST (£3.99) DEDUCTED FROM YOUR REFUND.
- You do not like the item
- They do not fit
- They are not as expected
- Changed your mind
Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.
ALL EXCHANGES WILL NOT INCUR ANY POSTAGE COSTS.